Internal Dispute Resolution Specialist

Sydney, NSW, AU Brisbane, QLD, AU Adelaide, SA, AU Melbourne, VIC, AU

Help shape the future as an Internal Dispute Resolution Specialist.

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

Join an industry leading and fast-paced team as an Internal Dispute Resolution (IDR) Specialist. Using your high-level dispute resolution capability and sense of fairness along with your superior stakeholder management skills, you’ll manage the disputes that arise from unresolved complaints through IAG’s IDR process, in compliance with regulatory requirements, and deliver a world-class dispute resolution experience to our customer and partners.

This is a permanent opportunity and we welcome applicants based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne), Meanjin (Brisbane)⁠ and Tarndanya (Adelaide).  We work flexibly with a mix of work from home and the office. 

About You

• Proven experience in Dispute...