Senior Case Management Officer

Location – Sydney CBD

Ongoing full-time opportunity

Salary ranging from $110,266 to $122,058pa.

Your role

Leads and develops various teams to meet statutory and administrative obligations and deliver high quality services to clients. The role promotes a working environment that values ethical behaviour and good performance to achieve quality service delivery, organisational objectives, rewards innovation and good performance.

What you’ll do

• Manage staff and allocate resources to ensure registry standards are met and quality services are delivered to customers.
• Plan, monitor and organise workloads across teams to ensure effective service delivery.
• Manage staff performance ensuring expectations are clear and understood.
• Contribute to the development of business improvements that enhance customer service and improve efficiency.

What we’re looking for

A motivated and dedicated team leader with:

• Experience leading teams in a high-volume customer service environment.
• Ability to promote a team culture in which team members are encouraged to accept and initiate change and seek ways to improve the quality and timeliness of service delivery.
• Ability...