Manager, Service Excellence & Optimisation

• Permanent full-time opportunity    
• Reputable organisation in a convenient Sydney CBD location  
• Flexible hybrid working environment (3 days working from home) with flexible hours between 8:30 AM and 5:30 PM   
• Grow your skills with comprehensive training and development  
• Additional leave benefits   

Looking for a career move where you can make a difference?  

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes while providing exceptional customer service. Joining our team offers a unique career experience in a dynamic and rewarding environment. 

Our opportunity 

We are seeking an experienced and motivated Manager, Service Excellence & Optimisation, to lead a multi-disciplinary team focused on driving continuous improvement, quality assurance, and operational excellence. Reporting to the Deputy Ombudsman, you will play a key role in ensuring our dispute resolution services are industry-leading, customer-centric, and compliant with best practices. 

Key Accountabilities  

• Develop and implement robust evaluation programs, monitor...