Customer Care Manager

Temple & Webster is Australia’s number one online retailer of furniture and homewares, with a vision to make the world more beautiful, one room at a time. To realise our vision we need a Customer Care Manager with exceptional people management, innovative approach to solving customer queries and a strategic mindset in driving business operations through technology. 

The Customer Care Manager is pivotal in ensuring the delivery of exceptional customer service experiences. Reporting directly to the Head of Service Delivery, this position involves leading and managing the customer care function with a strong emphasis on innovation and optimisation. 

The role requires the development and execution of strategies that align with best-in-class customer experience standards, focusing on understanding customer needs, enhancing business operations, and leveraging data and analytics. By driving improvements through people, processes, and technological initiatives, you will foster a customer-first culture that provides our customers with consistently personalised experiences, anticipating their needs at...