Real-time WFM Service Delivery Manager
Sydney, NSW
Full-time
Hybrid
No experience
Salary not disclosed
Posted on the 8th Apr 2025
Job active till 22nd Apr 2025
Sydney, NSW, AU Newcastle, NSW, AU Melbourne, VIC, AU Adelaide, SA, AU Brisbane, QLD, AU Perth, WA, AU
Help shape the future as a Real-time WFM Service Delivery Manager.
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.
Your Role
As part of NRMA’s Strategic Resource Management team, your contribution is to ensure the efficient and effective delivery of real-time services, supporting our customer-centric culture and strategic initiatives.
Leveraging your expertise of WFM (Workforce Management) planning methodologies, you’ll oversee the centre of excellence for real-time service delivery, ensuring consistent adherence to SLAs, resolving incidents promptly, and maintaining high-quality standards to minimise the impact on customers and operations. You’ll continuously monitor service performance, using real-time data to inform decision-making and drive improvements that enhance optimised efficiency and customer satisfaction.
As a leader, you’ll mentor high-performing teams, fostering...