First Nations Customer Service Representative Fraud - Scams

The Fraud and Scams Response Centre consists of seven group level functions: Bankwest, Card Fraud, Digital Fraud, Branch Fraud, Originations, Scams and Planning and Performance.

Key Aspects of the Role:

• Support our customers who have fallen victim to fraud and scam
• 12-month fixed term contract, full time (38 hours per week) position.
• Operating hours: 8am – 12:15am from Monday to Friday, 8am – 4:21pm on Saturday and Sunday. You must be willing to work a rotating roster in accordance with the operating hours.
• High volume call centre environment.
• In office attendance for training is required. Once we’ve set you up for success, you will move to hybrid working with a mixture of working from home and office hub days.
• In office requirement: 20%. E.g. If there are 20 working days in the month, you will need to attend the office 4 times that month.

Do work that matters

• Deliver excellence in customer service and innovation.
• Conduct in-depth scam conversations with...