Customer Service Trainee – ANZ

Located in Busselton on Wadandi Country, this traineeship offers the opportunity to gain experience in customer service at ANZ, one of Australia’s leading financial institutions. As a Trainee, you’ll play a key role in providing customers with seamless banking experiences, assisting with their end-to-end needs, and educating them on digital banking solutions.

Why Do a Traineeship?

• Full-time employment: 1-year full-time traineeship with a salary.
• Fully funded qualification: Certificate III in Business.
• Gain real experience: Hands-on involvement in delivering exceptional customer service in a banking environment.
• Supportive workplace: Work in an inclusive team dedicated to fostering diversity and helping communities thrive.
• Employment support: Access to dedicated mentors and Employment Coaches for First Nations candidates.

Key Responsibilities:

• Assist customers with their banking needs, from transactions to tailored advice on digital tools.
• Support customers through proactive and engaging needs-based conversations.
• Demonstrate initiative in promoting technology solutions to streamline the banking process.
• Ensure customers receive excellent service and leave as strong advocates of ANZ.

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