Customer Service Trainee – ANZ

As a Trainee, you’ll play a key role in providing customers with seamless banking experiences, assisting with their end-to-end needs, and educating them on digital banking solutions.

Why Do a Traineeship?

• Full-time employment: 1-year full-time traineeship with a salary.
• Fully funded qualification: Certificate III in Business.
• Gain real experience: Hands-on involvement in delivering exceptional customer service in a banking environment.
• Supportive workplace: Work in an inclusive team dedicated to fostering diversity and helping communities thrive.
• Employment support: Access to dedicated mentors and Employment Coaches for First Nations candidates.

Key Responsibilities:

• Assist customers with their banking needs, from transactions to tailored advice on digital tools.
• Support customers through proactive and engaging needs-based conversations.
• Demonstrate initiative in promoting technology solutions to streamline the banking process.
• Ensure customers receive excellent service and leave as strong advocates of ANZ.

This is an opportunity to gain valuable customer service and technology skills while working in a dynamic and innovative team.

What We’re Looking For

We’re seeking enthusiastic individuals who:

• Have...